Shipping & Returns
Roots & Relics LLC is committed to delivering a seamless shipping experience to our customers. Our shipping methods are efficient, and we ensure that all products are securely packaged to prevent any damage during transit. We strive to keep our shipping costs transparent, and we aim to provide a reliable and trustworthy service to build lasting customer loyalty.
At Roots & Relics LLC, we believe in keeping our shipping policy simple and clear. We want our customers to have full confidence in our shipping methods and costs. We are dedicated to ensuring that your orders are delivered on time and in perfect condition. Your satisfaction is our priority, and we are constantly working to improve our shipping process to meet your expectations.
Return & Exchange Policy
R&R is proud to offer a 15-day hassle-free return policy to ensure that our honest customers are 100% satisfied.
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15-Day Hassle-Free Return Requirements:
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Most hobby metal detectors and accessories are eligible for a refund within 15 days of purchase.*
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All products must be returned in the original packaging, with all manufacturer accessories and promotional items.
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Your return will be subject to a 25% restocking fee if the product has been opened or used.
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You will be responsible for all shipping charges.
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Once we receive your return, please allow 7 business days for your return to be processed.
If we receive an incomplete order, or one that is in worse condition that originally claimed by the customer, we reserve the right to change the value of your return despite the content of the RMA form you were given when the claim was made.
A Minimum restocking fee of 25% and a Maximum of 35% can and will be applied to orders in which return merchandise is accepted under false claims. If the claim is not accurate, and the merchandise is in worse condition than initially reported when the RMA Form was completed, you will be given the option to receive the original merchandise back, or we can process a refund minus 25% Minimum / 35% Maximum for restocking plus the cost of the return label.
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*Excludes all commercial/professional detectors including, but not limited to, Minelab GPX and GPZ Series, Garrett Axiom & XP Xtreme.
Returns are not accepted on used or open box inventory. AS IS Merchandise purchased from R&R is sold AS IS and can not be returned for a refund of any amount.
Defective Returns:
We do require video proof of a defect before we will accept a Defective Return.
If you believe you have a defective item, please contact Customer Service within seven days of receipt with video proof of the defect for a paid shipping label. If the claim is not accurate, and the merchandise is not defective, you will be given the option to receive the original merchandise back, or we can process a refund minus 25% for restocking plus the cost of the return label.
After Five days, or with a lack of video proof, you must return the defective merchandise to the manufacturer for replacement or repair.
Please email Customer Service at info@Rootsandrelics.com to process a return or to answer any questions about our return policy.
As we have no control over Manufacturer Promotions and are contractually restricted from advertising such promotions until they are within the active window, promotions will not be retroactively applied to orders that were placed before a promotion begins, or after a promotion ends, current promotions are not acceptable reasons for return. If you are suspected of returning merchandise with the sole purpose of buying at a lower promotional price, we reserve the right to postpone your return request until the aforementioned promotion has ended. All Warranty Service assistance will be conducted as per usual and we will help in any way to support your efforts to have your machine serviced by an Authorized Service Center. All Policies, Terms, and Conditions are subject to change.